About Us CoolercasesUK are completely dedicated to your total satisfaction. If you have any suggestions or comments please let us know by using the Contacts Page on the tool bar.

Contact Details: We strongly recommend the use of e-mail as it is quick, efficient, and lets you and ourselves keep a record of previous correspondence. When replying to ongoing correspondence try to "reply to" rather than starting with a new mail each time so we are able to check on previous history.
Please provide original Order ID number along with name and e-mail address used when ordering.

For sales enquiries: sales@coolercases.co.uk
Please use this address for any pre-sales queries, such as stock, pricing and compatibility concerns.

For customer service: enquiries@coolercases.co.uk
Please use this address for queries regarding existing orders, such as status or tracking numbers.

For returns department: returns@coolercases.co.uk
Please use this address if you need to return an item, or if you want to check on a previously returned item.

(Phone lines are NOT monitored - please use contact emails above)
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all major Credit Cards including Visa, Visa Electron, Mastercard, Maestro, Switch, Solo, and JCB through Worldpays encrypted 128 Bit SSL gateway ensuring the highest security levels for customer piece of mind.
We also accept Paypal and Nochex method of payment.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We currently only accept orders from the United Kingdom but we would be happy to quote any Worldwide shipping enquiries using the Contact Page on the tool bar.
Shipping And Handling Our shopping cart is set up to calculate shipping charges on a weight basis and you will always be given the option of the cheapest method of shipping for your particular order though it is worth considering for higher priced items you may wish to have extra compensation which can be made using the drop down menu in the checkout pages.

In all instances, a signature will be required upon receipt of goods.

A brief synopsis of our shipping methods:

Royal Mail First Class Recorded Delivery - Insured Up to £32
This option has an advantage for customers who have purchased less than 2 Kilos in weight that have a lower order value. Requires a signature upon arrival.

Royal Mail Special Delivery is a nationwide guaranteed next working day by 1pm delivery service and is recommended for higher value items where greater compensation is required for loss or damage. Requires a signature upon arrival.

Parcel Force 24Hour is our 24 hour service recommended for high value items with weight exceeding 2kg and requires a signature upon arrival.
NOT INCLUDING WEEKEND DELIVERIES


Purchase and Delivery: We make every effort to deliver goods within the estimated timescales of up to seven days, however delays are occasionally inevitable, and time for delivery shall not be of the essence. We may deliver the goods in several consignments but will not charge any extra delivery for this. If we have not delivered the goods within 30 days of expected delivery then you will be notified by email and given the opportunity to cancel the contract. We will refund any money paid by you.
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
Delivery Schedule Providing goods are in stock and your order is received before 2pm, we aim to pack and dispatch your order same day by your chosen method of shipping when ordering.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. VAT Number: 875 7597 52
Credit Card Security Security Overview
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.

The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.

Transaction Encryption
The transfer of the purchase details from the retailers site to Worldpay are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof via SSL. See Purchase Token Security for details.

Security for the Shopper
Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

Data Storage
Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code.
Guarantee We guarantee your satisfaction.
Reaching UsContact Details: We strongly recommend the use of e-mail as it is quick, efficient, and lets you and ourselves keep a record of previous correspondence. When replying to ongoing correspondence try to "reply to" rather than starting with a new mail each time so we are able to check on previous history.
Please provide original Order ID number along with name and e-mail address used when ordering.

For sales enquiries: sales@coolercases.co.uk
Please use this address for any pre-sales queries, such as stock, pricing and compatibility concerns.

For customer service: enquiries@coolercases.co.uk
Please use this address for queries regarding existing orders, such as status or tracking numbers.

For returns department: returns@coolercases.co.uk
Please use this address if you need to return an item, or if you want to check on a previously returned item.

Coolercases UK
Unit 2 Starling Walk
Sunniside
Newcastle Upon Tyne
United Kingdom
NE16 5QG
Tel: +44 (0) 191 4889181 (Phone lines are NOT monitored - please use contact emails above)
Privacy Policy CoolercasesUK do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy You must follow these instructions for us to process your return.

Send us an email using our "Contact Us" page, please make sure you fill out the form with your order reference number in the subject line.

We aim to answer your query within 12hrs from the time it was sent, and supply you with a returns reference number and/or full information about what you should do next along with our return address.

Customers will be asked to pay for the return postage themselves, unless this is within 14 days of your purchase. All returns MUST be sent with a signed for delivery service with full shipping insurance. Coolercases UK will not be liable for goods which may be lost or damaged in transit on their return path. We reserve the right to decline goods which are not sent by an insured and safe delivery service resulting in the parcel arriving back with you.

Once the item is on the return path back to us, please contact us with your Postal Information and the Tracking number of your returned item(s).

Please allow 5 Working days for your returned item to arrive here safely.

We will contact you within 24hrs of receiving your goods.

PLEASE NOTE: We will only be able to accept the product return if..

The Item has its original packaging and is free from damage.

The Item is faulty or damaged and you wish to return for repair / replacement.

The Item is complete and with all accessories where applicable.

The Item is within 14 days of the original purchase and does not compromise the conditions above.


Returns and Refunds: Your rights to return goods are protected under the EU Distance Selling Directive which can be found at The Consumer Protection (Distance Selling) Regulations 2000

All orders are entitled to a "cooling off" period which complies to Consumer Protection (Distance Selling) Regulations 2000 act which in effect allows you to return your purchase within 14 days of delivery for a full refund providing the product is unused and in new condition. The cooling off period does not allow you to trial or use the goods and returns of none faulty goods are not normally entitled to a postage refund. All product compatibility queries should be e-mailed to enquiries@coolercases.co.uk prior to placing orders to avoid ordering unsuitable products.
Great care is taken with packaging and your order should reach you in perfect condition but should any product arrive damaged we will arrange to have the product changed.
If you suspect a problem with your order, please provide as much information by e-mail to damages@coolercases.co.uk prior to returning the goods for return authorisation and further instruction.
All goods (except those deemed as consumable) are provided with at least 12 months warranty from the date of delivery.
Please retain all original packaging and accessories in case you need to return your product at any stage during the warranty period.
Conditions and Limitations: Coolercases liability shall be limited to repair or replacement of components which are defective owing to manufacturing or material defects.
Coolercases assume no other liability than this, not even liability for indirect losses caused by the defect concerned, including operating losses, loss of profits, or damage caused to real property or moveable property occurring while the product concerned is the possession of the Buyer.
The Buyer alone shall bear the responsibility and risk involved as to whether the products are suitable for the application intended. Coolercases assumes no liability in this connection.
Coolercases assumes no liability for defects which occur due to use of any products for purposes for which they are not intended, or for defects which occur owing to incorrect installation, corrosion, ultraviolet degradation, lack of maintenance, or any alteration or repair of the product carried out incorrectly by the Buyer. Finally, Coolercases assumes no liability for normal wear and tear, or for depreciation of value.
Nor do Coolercases assume any liability for service carried out by anyone other than authorised representatives of Coolercases, unless such service is carried out pursuant to guidelines laid down by ourselves and in accordance with good craftsmanship.
The Buyer shall inform Coolercases in writing of any defects with no undue delay once defects have been registered. Products being dealt with under the warranty shall be returned to Coolercases for repair unless any other agreement has been reached in writing
Coolercases shall not cover costs incurred by the Buyer in connection with the transport or wages involved in a warranty case. Such costs shall be met by the Buyer in full.

Software: If you order software from us you will also be bound by the terms of the software license supplied with the software.

Law: The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England.

Complaints: If you have any complaints about the service provided then you may contact us on enquiries@coolercases.co.uk.
We endeavour to respond to all complaints within 5 working days.
These terms and conditions do not affect your statutory rights as a consumer.
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.